FAQs

DocuWare is built with enterprise-grade security and compliance features:

• Encrypted document storage and transmission
• Role-based access control and user permissions
• Full audit trails for document activity
• GDPR and ISO 27001 compliance
• SOC 2 Type II compliance refers to an audit report that assesses the operational effectiveness of a service organization’s controls over a period of time, typically 3-12 months. It goes beyond a Type I report by verifying that the controls not only exist but also function as intended and maintain the trust principles throughout the audit period.
• Optional e-signature support for regulatory needs – Compliance VIDsigner | Validated ID >>
• Whether you choose cloud or on-premise, your data is protected and managed to the highest standards.

DocuWare helps reduce costs by:

• The most significant cost savings are achieved by automating manual, document-based tasks, freeing up colleagues’ time for more valuable work
• Eliminating physical storage and printing
• Preventing lost or duplicated documents
• Reducing compliance risks and potential fines
• Improving operational efficiency across departments

Many customers see a return on investment within 6–9 months.

Yes. DocuWare integrates with most major platforms including:

• Microsoft 365, Outlook, Teams
• ERP systems like SAP, Sage, QuickBooks
• CRM platforms
• Scanners, multifunction printers, and other business software

You can streamline data flow across tools you already use. There are aseveral ways we can connect and integrate with your existing softwares:

• Native Connectors: Pre-built connectors for popular software like Microsoft Office, SAP, and various ERP systems.
• iPaaS Connectors: Integration Platform as a Service (iPaaS) solutions like Zapier and Microsoft Power Automate to connect with numerous cloud applications.
• URL Integration: Embedding DocuWare functionalities directly into other applications via URL links.
• DocuWare Smart Connect: Allows you to link documents and data from any application without programming.
• DocuWare Printer: Virtual printer that converts documents into digital files and stores them in DocuWare.
• API/SDK: Custom integrations using DocuWare’s API and Software Development Kit (SDK) for more complex requirements

Staff can drag and drop documents, use smart indexing, and follow simple workflow steps

Minimal training is needed – most users get up to speed quickly

We provide onboarding and support to ensure a smooth transition

Implementation typically involves:

• Discovery session to understand your processes
• System setup, including form and workflow configuration
• User setup, training, and testing
• Go-live with post-deployment support

Timelines vary by scope, but smaller projects can be completed in a few weeks, while more complex rollouts may take 1–3 months.

Absolutely. DocuWare is scalable:

• Add users, departments, or workflows as needed
• Choose cloud for flexibility or on-premise for local control
• Start with one function (e.g. accounts payable) and expand to HR, contracts, or compliance

It’s a future-proof platform that grows with you.

We have a comprehensive ongoing support packiage including

• Full onboarding and tailored user training
• Ongoing support via phone, email, and remote sessions
• Access to DocuWare’s knowledge base and tutorials
• Quarterly Reviews